Welcome to the FAQ section.
We have listed the Top 10 photo retouch questions that we have been asked.

If you still have any questions that are not answered here please feel free to contact us!

01 Q. My photo is important to me, is there any risk to the original photo?
NO, All of the work done to your photo is done digitally in a computer; the photo is scanned and then corrected. Your original photo remains in its original state. Our Shipping is handled through Priority Mail. At Retouch My Photo, we know how much your treasured photos mean to you.

02 Q. How will I know how much my picture will cost?
You can look at the price list to determine an average price for the damage on your picture. Every photo is different and requires different attention so the price may vary. We provide free estimates and you will know the complete price before any work starts on you photo. You will be contacted with the actual cost before the work begins. ALL services Retouch My Photo offers are 100% Satisfaction Guaranteed for 30 days.

03 Q. How will I get an estimate?
After a careful inspection of you image we will email you with a firm price. Only after we have an ok from you will work start on the project.

04 Q. What is the best way to send my photo?
The fastest way to get your photo to us is to email it HERE. If you do not have a scanner you can take your photo to a copy center like Kinko's or another photo lab where they can scan it for you and place it on a CD. If you have very large image files or your have problems sending your image via e-mail, we recommend a free service called www.sendthisfile.com that specialists in sending large files over the internet. The service is free - all you have to do is sign up and send your file.

05 Q. Can I send the photo instead of a scanned file?
Yes you can send the original photo to us in the mail. However, the turnaround time for images sent through the mail can be 2 weeks instead of a few days with an electronic file. (Our address click here)

06 Q. What file type and size should I send?
The acceptable file types are JPEG, TIFF, TGA, BMP and PSD. The file should be at about 300 dpi.

07 Q. How do I send the photo or photo CD in the mail?
A.) Remove the photo from any glass frame...
B.) Place the photo between two pieces of cardboard or like material that is cut a little larger then size of the photo.
C.) Place the photo (or photo's) in an envelope and write "DO NOT BEND" on it.

08 Q. How do I pay?
a. - By Credit Card
b. - You can send a check or money order (via western union (from all over the world) or via Money Gram (US ONLY) our address . It is necessary to collect your name, address .mail photos to: (Our address click here).

09 Q. When do I pay?
Basic Restoration, Basic Colorization require pre-payment

10 Q. What if I am not happy with the results?
We offer an unconditional Money back guarantee. Restoring, colorizing photographs are not exact sciences. What looks like a perfect photo to one may not look the same to another! We understand this and if you are not happy with the results you pay nothing (100% Satisfaction Guaranteed for 30 days).